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FAQ

Orders

Can I place an order over the phone?

As of now, we do not currently take orders over the phone. However, if you are local to us, we may be able to accept orders over the phone, if you are able to collect from our store.

When will my order be dispatched?

Your delivery will be dispatched as soon as our warehouse staff have picked and packed your order. You will be able to track your order here, once you have received your tracking ID.

My order has arrived damaged/part of it is missing. Who do I contact?

Please be aware that during transport, it's likely that some of our treats may be broken/damaged. This does not affect the overall quality of the product.

You can give us a call on 0151 245 5715 [Mon - Fri from 9:00am until 4:00pm]. OR you can email us at help@naturalpet.shop and a member of our team will get back to you as soon as possible.

Alternatively, you can contact Royal Mail here.

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Subscription Boxes

When will I be billed and when will I receive my box of natural dog treats?

When you first sign up you will be billed for your first box straight away, and then it will be sent out within 48 hours (Mon – Fri). You will then be billed on the same date each month, and your box sent out with the same 48 hour period after that (Mon – Fri). You can expect to receive each box within 2-3 days of it being dispatched.

Can I cancel my subscription at anytime?

Yes you can. You are not tied into a contract. We believe you will stay because your dog will absolutely LOVE our natural dog treats and eco-friendly dog toys! Log in to your account.

Can I skip months?

Yes, totally. Just log in to your dashboard and click MANAGE under My Subscription, and then PAUSE. You can then choose whether to skip one or two months.

Can I get a box every 2 or 3 months instead of every month?

Yes, just get in touch via the livechat facility on our website or drop us an email at help@naturalpet.shop and we’ll make the change for you.

Find our TukTuk

Get your paws on our amazing all-natural Pick 'n' Mix!

GET DIRECTIONS

The TukTuk...

We've officially opened a TukTuk in L1, just in time for Christmas shopping! Here to provide your furry friend with all-natural, eco-friendly alternatives for every day essentials.

The Products...

Come and choose from our Pick 'n' Mix range, with tasty natural treats! AND you can even prepare for the festive season with our BRAND NEW Christmas range!