Shipping policy
UK Delivery
At Natural Pet Shop, we take great care in preparing every order. Our warehouse team carefully packs your items to ensure they arrive in excellent condition, while our trusted delivery partners work hard to get your parcel to you quickly and safely.
🚚 Free UK Delivery
We offer FREE UK delivery on all orders over £45.
All UK orders are sent using Royal Mail Tracked 48, providing a reliable service with full tracking.
- Order before 3:00pm (Monday–Friday) for same-day dispatch.
- Orders placed after 3:00pm or during weekends and bank holidays will be dispatched on the next working day.
- Most Royal Mail Tracked 48 deliveries arrive within 2–3 working days after dispatch, although delivery times may vary during busy periods.
📦 Track Your Order
As soon as your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking number so you can follow your parcel every step of the way. Track your order here.
🏡 Free Local Delivery
We also offer FREE local delivery for customers living in the following postcodes:
CH41 • CH42 • CH43 • CH44 • CH45
To qualify:
- Spend £20 or more
- Select the local delivery option at checkout (where available)
Local deliveries are made every Friday.
📍 Visit Our Shop
Natural Pet Shop
30D, 15 Greenfield Way
Cherry Tree Shopping Centre
Liscard, Wallasey
CH44 5XX
If you have any questions about your delivery, please don't hesitate to get in touch. We're always happy to help.