Terms of Service

Last updated: 7 July 2026

Welcome to Natural Pet Shop. These Terms of Service govern your use of our website, https://naturalpet.shop, and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. About Us

Natural Pet Shop is a UK retailer specialising in natural pet treats, chews, supplements, toys and accessories.

Our contact details:

Natural Pet Shop

30D, 15 Greenfield Way
Cherry Tree Shopping Centre
Liscard
Wallasey
CH44 5XX
United Kingdom

Email: help@naturalpet.shop

2. Using Our Website

By using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or guardian.
• The information you provide is accurate and up to date.
• You will not use our website for any unlawful purpose.
• You will not interfere with the operation or security of our website.

We reserve the right to refuse access to our website where misuse is suspected.

3. Products

We make every effort to ensure product descriptions, photographs and prices are accurate.

As many of our products are natural, slight variations in:

• Colour
• Shape
• Size
• Weight
• Texture

are normal and should not be considered faults.

Natural pet treats and chews are intended as complementary pet foods or pet accessories and should always be given under supervision with fresh drinking water available.

4. Product Safety

Owners are responsible for choosing products suitable for their pet's:

• Age
• Breed
• Size
• Chewing strength
• Dietary requirements

No chew or treat is completely risk-free.

We recommend supervising pets whenever they are enjoying treats, chews or toys.

If you have concerns regarding allergies, dietary requirements or health conditions, please seek advice from your veterinary surgeon before feeding new products.

5. Pricing

All prices displayed on our website are shown in Pounds Sterling (£ GBP).

Prices may change without notice.

We reserve the right to correct pricing errors before accepting an order.

6. Orders

Submitting an order does not guarantee acceptance.

Your order is accepted once you receive an order confirmation confirming dispatch.

We reserve the right to refuse or cancel any order where:

• Payment cannot be authorised.
• Fraud is suspected.
• Products are unavailable.
• Pricing errors have occurred.
• An obvious mistake has been made.

If payment has already been taken, any refund will be processed promptly.

7. Payment

Payments are processed securely through trusted payment providers integrated with Shopify.

Natural Pet Shop does not store your full debit or credit card details.

8. Delivery

Delivery information is available in our Delivery Policy.

Estimated delivery times are provided for guidance only and cannot be guaranteed.

Natural Pet Shop is not responsible for delays caused by:

• Royal Mail
• Courier services
• Severe weather
• Industrial action
• Events beyond our reasonable control

9. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details.

Nothing within these Terms affects your statutory rights under UK consumer law.

10. Website Availability

While we aim to keep our website available at all times, we cannot guarantee uninterrupted access.

We may temporarily suspend access for:

• Maintenance
• Updates
• Security improvements
• Technical issues

11. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Branding
• Product descriptions
• Images
• Graphics
• Website design
• Written content

belongs to Natural Pet Shop or is used with permission.

No content may be copied, reproduced or used without our prior written consent.

12. Customer Reviews

Customers may submit reviews based on genuine experiences.

We reserve the right to remove reviews that are:

• Offensive
• Abusive
• Misleading
• Fraudulent
• Spam
• Unlawful

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, Natural Pet Shop shall not be liable for indirect or consequential losses arising from the use of this website or our products.

Our total liability relating to any purchase shall not exceed the amount paid for the product concerned.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK legislation.

14. Third-Party Links

Our website may contain links to external websites.

These are provided for your convenience only.

Natural Pet Shop is not responsible for the content, security or privacy practices of third-party websites.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Please read this policy to understand how we collect and use your personal information.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

Continued use of our website after changes have been published constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: help@naturalpet.shop

Natural Pet Shop
30D, 15 Greenfield Way
Cherry Tree Shopping Centre
Liscard
Wallasey
CH44 5XX
United Kingdom

We aim to respond to all enquiries as quickly as possible and appreciate your custom.